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CompanyWRX, LLC · Version 1.2.0 · Effective 2026-08-20 · Accepted at signup

Terms of Service

Effective 2026-08-20. Version 1.2.0.

These Terms of Service (the "Terms") are a binding contract between you and CompanyWRX, LLC ("Company," "we," "us," "our"). They govern your access to and use of every software product, website, mobile or desktop application, application programming interface, and related service we make available (each a "Service"), including CompanyWRX, HireWRX, RevuNow, FieldIQ, HelmVox, BridgeThru, JourneyMan and MenuQR, each of which is a product of CompanyWRX.

PLEASE READ SECTIONS 20, 21, 22 AND 23 CAREFULLY. They limit the remedies available to you. Section 22 requires you to indemnify and hold us harmless. Section 23 requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action. You may opt out of Section 23 within 30 days — Section 23.8 tells you exactly how.

By checking the acceptance box, clicking "Create account," "I agree," or a similar control, by signing an order form that references these Terms, or by accessing or using any Service, you agree to these Terms. If you do not agree, do not use the Services. If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" means that entity.

1. The agreement, and what is part of it

1.1 Documents that form this agreement. This agreement consists of, in the following order of precedence where they conflict:

  1. any written order form, quote or enterprise agreement signed by both parties;
  2. the Product Schedule for each Service you use (Section 5), which contains terms specific to that product;
  3. our Acceptable Use Policy;
  4. our Data Processing Addendum, where it applies to you; and
  5. these Terms.

Our Privacy Policy describes how we handle personal information and is incorporated by reference.

1.2 Order of precedence. A more specific document controls over a more general one only on the point it actually addresses. Nothing in a Product Schedule expands our liability beyond Section 21 or reduces your obligations under Section 22 unless it says so expressly and we have signed it.

1.3 No purchase-order terms. Any conflicting or additional term in your purchase order, vendor portal, vendor-onboarding form, or similar document is void and has no effect, even if we accept or process that document.

2. Definitions

"Affiliate" means an entity that controls, is controlled by, or is under common control with a party.

"Authorized User" means an individual you permit to use a Service under your account — including your employees, contractors, and agents.

"Customer Data" means data, content, files, records and information that you or your Authorized Users submit to, or generate through, a Service — including data about your own customers, employees, candidates, jobs and premises.

"Documentation" means the user guides, help articles, and in-product guidance we publish.

"End Customer" means a person or business that is your customer, whose information you process using a Service.

"Output" means text, scores, summaries, reports, transcripts, recommendations, code, estimates or other material generated by a Service, including by automated or AI systems.

"CompanyWRX Parties" has the meaning given in Section 22.1.

"Service" has the meaning given in the preamble.

3. Eligibility, age, and authority

3.1 Age. You must be at least 18 years old to create an account. The Services are not directed to children, and we do not knowingly collect personal information from children under 13 through the Services governed by these Terms. If we learn that we have, we will delete it.

3.2 Capacity and authority. You represent that you have the legal capacity to enter this agreement and, where you act for an entity, the authority to bind it.

3.3 Sanctions and export. You represent that you are not located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive United States sanctions, and that you are not on any United States restricted-party list. You will not export or re-export any Service in violation of United States export control law.

3.4 Competitors and benchmarking. You may not access a Service for the purpose of building a competing product or publishing a benchmark or competitive analysis without our prior written consent.

4. Accounts and security

4.1 Accurate information. You will provide accurate, current and complete registration and billing information and keep it up to date. We may suspend an account whose information we reasonably believe to be false.

4.2 Credentials. You are responsible for keeping credentials confidential and for all activity that occurs under your account, whether or not you authorized it — except activity resulting from our own breach of Section 17. Enable multi-factor authentication where we offer it.

4.3 Authorized Users. You are responsible for your Authorized Users' acts and omissions as if they were your own, including their compliance with these Terms and the Acceptable Use Policy. You control which of your people hold which permissions inside a Service; how you allocate those permissions is your decision and your responsibility.

4.4 Compromise. Notify us without undue delay at security@companywrx.com if you know or suspect any unauthorized access to or use of your account.

4.5 One account per person. Login credentials are personal to an individual and may not be shared between people. Where a Service is priced per user, seat, technician or similar unit, you will license enough units to cover everyone who actually uses it.

5. Product Schedules

Each Service has a Product Schedule setting out what that product does, what you must do to use it lawfully, and any product-specific limits or disclaimers. The Product Schedule for a Service you use is part of this agreement. The Schedules are published at the legal page for each product and at legal@companywrx.com on request. You accept the Schedule for a Service when you first access that Service.

Certain Services carry legal obligations that fall on you, not on us — including hiring and anti-discrimination law (HireWRX), telephone and messaging consent law (RevuNow, HireWRX), recording and wiretap consent law (HelmVox, BridgeThru), and electrical code compliance (JourneyMan). Read the Schedule for the Service you use.

6. Licence and restrictions

6.1 Our licence to you. Subject to your compliance with this agreement and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services and Documentation during your subscription term, for your own internal business purposes.

6.2 Restrictions. You will not, and will not permit anyone to:

  • copy, modify, translate, or create derivative works of a Service;
  • reverse engineer, decompile, or disassemble a Service, or attempt to derive its source code, models, weights, or underlying algorithms, except to the extent this restriction is unenforceable under applicable law;
  • rent, lease, resell, sublicense, time-share, or provide a Service as a service bureau to a third party, except as a Product Schedule expressly permits;
  • remove or obscure any proprietary notice;
  • access a Service to build a competing product, or to train a machine learning model;
  • scrape, crawl, or use automated means to extract data from a Service beyond the rate limits and APIs we document;
  • circumvent or attempt to circumvent any usage limit, seat count, metering, or access control;
  • probe, scan or test the vulnerability of a Service, or breach any security or authentication measure, without our prior written authorization; or
  • use a Service in violation of the Acceptable Use Policy or any applicable law.

6.3 Suspension for abuse. We may suspend access immediately, without notice, where we reasonably believe continued access poses a security risk, threatens the integrity or availability of the Services for other customers, or exposes us to legal liability or carrier penalty. We will restore access promptly once the cause is resolved, and will tell you the reason where it is lawful and practical to do so.

7. Free trials, betas, and evaluation

7.1 Trials. We may offer a free trial. Unless we state otherwise, a trial converts to a paid subscription at the end of the trial period using the payment method you provided, and you authorize that charge. Cancel before the trial ends if you do not want it to convert.

7.2 Beta features. Features labelled beta, preview, early access, or similar are provided as is, with no warranty and no support commitment, may be changed or withdrawn at any time, and are excluded from any availability commitment. Notwithstanding anything else in this agreement, our total liability arising from a beta feature is limited to one hundred United States dollars (US$100). Do not use a beta feature for anything you cannot afford to lose.

7.3 Free tiers. Where we provide a Service at no charge, we may modify, limit or discontinue it at any time. Sections 20, 21 and 22 apply in full to free use, and the liability cap in Section 21.3 is the floor amount in Section 21.3(b).

8. Fees, billing, and taxes

8.1 Fees. You will pay the fees for your plan as shown on the applicable pricing page, in your order form, or in your in-product subscription screen. Unless stated otherwise, fees are in United States dollars and are billed in advance.

8.2 Payment processing. Payments are processed by Stripe, Inc. By providing a payment method you authorize us and our payment processor to charge it for all amounts due, including subscription fees, overages, applicable taxes, and any amounts you owe us under Section 8.7 or Section 22. Your use of the payment method is also subject to the processor's terms.

8.3 Automatic renewal. Subscriptions renew automatically for successive periods equal to the expiring term unless you cancel before the end of the current period. You may cancel at any time from your account settings or the billing portal; cancellation takes effect at the end of the current billing period and you retain access until then.

8.4 Price changes. We may change prices. We will give you at least 30 days' notice before a change takes effect for you, and the change applies from your next renewal. If you do not accept it, cancel before that renewal.

8.5 Metered and per-unit charges. Where a Service charges per technician, per seat, per message, per interview, per device or per other unit, our measurement records are the basis for billing absent manifest error. Overage rates are shown on the pricing page for that product.

8.6 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, excise, value-added, New Mexico gross receipts tax, and similar taxes and levies, excluding taxes on our net income. If we are required to collect a tax, we will add it to your invoice. If you are exempt, provide a valid exemption certificate before the charge.

8.7 Late payment, failed payment, and chargebacks.

  • (a) If a charge fails we may retry it, and may suspend the Service after notice until payment is made.
  • (b) Undisputed amounts more than 15 days overdue accrue interest at the lesser of 1.5% per month or the maximum rate permitted by New Mexico law.
  • (c) You will reimburse our reasonable costs of collection, including reasonable attorneys' fees.
  • (d) If you initiate a chargeback or payment dispute for a charge that is validly owed, you will reimburse any fee our processor charges us for it. Raise a billing question with us at billing@companywrx.com first — we would rather fix it than fight it.

8.8 Refunds. Except where a Product Schedule says otherwise or applicable law requires it, fees are non-refundable and we do not provide refunds or credits for partial periods, unused capacity, or downgrades.

8.9 Disputed invoices. Notify us in writing within 30 days of an invoice you dispute in good faith, with the reason. Sections 8.7(a)–(c) do not apply to a properly disputed amount while we work it through.

9. Term, termination, and what happens to your data

9.1 Term. This agreement starts when you first accept it and continues until every subscription under it has ended or been terminated.

9.2 Your termination. You may cancel any subscription at any time under Section 8.3. You may terminate this agreement for our material breach if we have not cured it within 30 days of your written notice.

9.3 Our termination. We may suspend or terminate your access, in whole or in part:

  • immediately, for material breach of Sections 3, 4, 6, 10 or the Acceptable Use Policy, or for any use we reasonably believe is unlawful;
  • immediately, where a carrier, app store, payment processor, review platform, or model provider requires it, or where continued service would breach our agreement with them;
  • on 30 days' notice, for non-payment that you have not cured; or
  • on 90 days' notice, if we discontinue a Service generally — in which case we will refund any prepaid, unused fees for the terminated period.

9.4 Effect of termination. On termination your licence ends and you must stop using the Service. Amounts accrued before termination remain payable.

9.5 Data export and deletion. For 90 days after termination we will, on your written request, make Customer Data available for export in a commonly used format. After that period we may delete it. Export your data before you cancel. We may retain data where law requires, in routine encrypted backups until they expire on their normal cycle, and in aggregated or de-identified form that does not identify you or any individual.

9.6 Termination for non-payment does not erase the debt. Suspending or terminating an account does not waive any amount you owe.

10. Your data, and your responsibilities for it

10.1 You own your data. As between you and us, you own Customer Data and all rights in it. We claim no ownership of it.

10.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, adapt and process Customer Data solely to provide, secure, support, maintain and improve the Services for you, to prevent and investigate abuse, and to comply with law. This licence ends when the data is deleted under Section 9.5.

10.3 We do not sell your data, and we do not train general-purpose models on it. We do not sell Customer Data. We do not use Customer Data to train general-purpose or foundation AI models, and we contract with our AI subprocessors on terms that prohibit them from doing so with data we send on your behalf. We may use aggregated, de-identified statistics — which do not identify you, your Authorized Users, or any End Customer — to operate and improve the Services.

10.4 Your representations about the data you give us. This is the most important obligation you take on. You represent and warrant, for all Customer Data, that:

  • (a) you have the right to provide it to us and to have us process it as this agreement contemplates;
  • (b) you have obtained every consent, permission, notice, authorization and lawful basis required by law for that processing — including, where applicable, consent to be contacted by text message or automated call, consent to be recorded, and consent to have a device or computer accessed;
  • (c) it is accurate to the best of your knowledge, and you will correct or remove it when you learn it is not — including telephone numbers that have been reassigned or disconnected;
  • (d) providing it and having us process it does not violate any law, contract, or third-party right, including privacy, publicity, employment, intellectual property, and confidentiality rights;
  • (e) you will honour every opt-out, revocation of consent, deletion request or objection you receive, by any means, and will promptly stop sending us the affected data; and
  • (f) you have provided any notice and any privacy disclosure your jurisdiction requires to the individuals concerned.

10.5 We cannot obtain consent for you. We have no relationship with your End Customers, candidates, employees or household members and never interact with them before you give us their details. We cannot obtain their permission for you and we do not attempt to. Obtaining, recording and being able to evidence that permission is entirely your responsibility.

10.6 Sensitive data. Unless a Product Schedule or a signed order expressly permits it, do not submit government identification numbers, financial account numbers, payment card data, protected health information, biometric identifiers, precise geolocation of individuals, or information about children under 13. The Services are not designed or certified for that data, we are not a HIPAA business associate, and we are not PCI-DSS certified for cardholder data you submit outside our payment processor's own fields.

10.7 Backups are ours, not yours. We maintain backups for our own operational resilience. They are not a data-recovery service for you and we do not guarantee restoration of data you delete. Maintain your own records.

11. Acceptable use

Your use of every Service is subject to the Acceptable Use Policy, which is part of this agreement. It prohibits, among other things, unlawful, harassing, deceptive and infringing use; messaging people who have not consented; interference with the Services or other customers; and use that endangers safety. We may update the Acceptable Use Policy as legal and carrier requirements change; material changes are handled under Section 19.

12. Output, automated processing, and artificial intelligence

12.1 The Services use AI. Several Services use machine learning and large language models, including models operated by third parties, to generate Output — including summaries, scores, transcripts, reports, recommendations, estimates and drafts.

12.2 Output is not advice, and it is not always right. Output may be inaccurate, incomplete, outdated, biased, or entirely fabricated. It is not legal, employment, financial, medical, engineering, electrical, code-compliance or safety advice. You must have a qualified human review Output before relying on it, and you are solely responsible for any decision you make and any action you take. Where a decision affects a person's employment, safety, property or legal rights, a competent human being must make that decision.

12.3 No warranty on Output. We do not warrant that any Output is accurate, complete, fit for any purpose, or predictive of any result, and we disclaim all liability arising from your reliance on Output to the fullest extent permitted by law.

12.4 Rights in Output. As between you and us, and subject to your payment of fees and to third-party model providers' terms, you may use Output generated for you for your own business purposes. Output is not unique to you — the Services may generate similar or identical Output for others, and you get no exclusivity in it.

12.5 Your responsibility for what you put in. Do not submit to an AI feature anything you are not permitted to disclose to our model subprocessors listed in the Subprocessors document.

12.6 Automated decisions about people. Where a Service processes information about individuals — candidates, employees, End Customers — you are the party making any decision about them and you are responsible for complying with every law governing automated decision-making, notice, explanation, opt-out, bias auditing and record-keeping in every jurisdiction where you operate. The relevant Product Schedule identifies known obligations, but that list is informational and not exhaustive, and it is not legal advice.

13. Third-party services and integrations

13.1 Integrations. The Services connect to third-party products — payment processors, messaging carriers, email providers, model providers, calendars, accounting systems, review platforms, app stores and CRMs. Your use of a third-party product is governed by that provider's own terms and privacy policy, and we are not responsible for it.

13.2 You authorize the connection. When you connect a third-party account, you authorize us to access and exchange data with it as needed to provide the integration, and you represent that you have the right to grant that access.

13.3 Changes outside our control. A third party may change, deprecate, price, rate-limit, block, suspend or discontinue its service at any time. That is not a breach by us, and it may require us to change or remove a feature without liability.

13.4 Carrier and platform rules. Where a Service delivers messages or calls, carrier and industry rules (including CTIA guidelines and 10DLC registration requirements) apply to your traffic. Carriers may filter, delay, block or refuse messages at their discretion, and neither we nor any carrier is liable for a delayed, filtered or undelivered message.

14. Intellectual property

14.1 Our property. We and our licensors own the Services, the Documentation, all software, models, designs, interfaces, and all associated intellectual property. Nothing in this agreement transfers any of it to you. All rights not expressly granted are reserved.

14.2 Trademarks. "CompanyWRX," "CompanyWRX," "HireWRX," "RevuNow," "FieldIQ," "HelmVox," "BridgeThru," "JourneyMan" and our logos are our marks. You may not use them without our prior written consent, except to accurately identify the Services you use.

14.3 Feedback. If you send us suggestions, ideas or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit them without restriction, attribution or compensation. Do not send us feedback you are not free to give.

14.4 Publicity. We may identify you as a customer and use your name and logo in customer lists and on our websites. Email legal@companywrx.com to opt out and we will stop. We will not publish a case study, quote or testimonial about you without your prior written approval.

14.5 Copyright complaints. We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Send notices to legal@companywrx.com. We may terminate the accounts of repeat infringers.

15. Confidentiality

15.1 Definition. "Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure. Customer Data is your Confidential Information. The Services, Documentation and non-public pricing are ours.

15.2 Obligations. The receiving party will use the discloser's Confidential Information only to perform this agreement, will protect it with at least reasonable care, and will disclose it only to its personnel and professional advisors who need it and are bound by confidentiality obligations at least as protective.

15.3 Exclusions. Confidential Information does not include information that is or becomes public without breach, was rightfully known without a duty of confidence, is rightfully received from a third party without restriction, or is independently developed without use of the discloser's information.

15.4 Compelled disclosure. A party may disclose Confidential Information where legally compelled, provided it gives prompt notice where lawful so the other party may seek protection, and discloses only what is required.

16. Privacy and data protection

16.1 Privacy Policy. Our Privacy Policy describes what personal information we collect, why, and what rights individuals have. It is incorporated into this agreement.

16.2 Roles. For personal information within Customer Data, you are the controller (or business) and we are the processor (or service provider). We process that information only on your documented instructions, which this agreement constitutes, except where law requires otherwise.

16.3 Data Processing Addendum. Where you are subject to the GDPR, UK GDPR, the CCPA/CPRA, or a comparable law, our Data Processing Addendum applies to our processing of personal information on your behalf and is incorporated by reference. It governs over these Terms on the subject of personal data processing.

16.4 Individual rights requests. If we receive a request from an individual to access, correct, delete or port personal information that we process on your behalf, we will refer them to you and will assist you in responding, at your cost where the assistance is substantial.

17. Security

17.1 Our commitment. We will maintain administrative, technical and physical safeguards designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access, appropriate to the nature of the data and the risk.

17.2 Incident notice. We will notify you without undue delay, and in any event within 72 hours, after we become aware of a security incident that compromises the confidentiality, integrity or availability of your Customer Data, and will provide the information you reasonably need to meet your own notification obligations.

17.3 No absolute guarantee. No system is perfectly secure. We do not warrant that the Services will be free of vulnerabilities or that a security incident will never occur, and Section 21 applies to any claim arising from one.

17.4 Your side of it. You are responsible for securing your credentials, devices, networks and integrations, for promptly deprovisioning departing Authorized Users, and for configuring the permissions and settings we make available in a way that is appropriate for your business.

18. Availability, maintenance, and support

18.1 No availability guarantee unless we sign one. We aim for continuous availability but do not guarantee uninterrupted or error-free operation. Unless a signed order form or a Product Schedule contains a service level agreement with a stated uptime commitment and service credits, the Services are provided without any uptime commitment, and service credits are not available.

18.2 Maintenance. We may perform scheduled and emergency maintenance. We will try to give advance notice of scheduled maintenance and to schedule it outside United States business hours where practical.

18.3 Support. We provide support at the level described for your plan through the support address for the product you use. Support does not cover problems caused by your own systems, your integrations, third-party products, or use contrary to the Documentation.

18.4 Changes to the Services. We may add, change, or remove features. Where a change is material and adversely affects a feature you actively use, we will give reasonable advance notice. If a material adverse change makes a Service substantially unfit for your purpose, your remedy is to terminate the affected subscription and receive a refund of prepaid, unused fees for the remainder of the term.

19. Changes to these Terms

19.1 We may update these Terms. The current version is always published at the legal page for each product, with a version number and an effective date.

19.2 Material changes. For a change that materially and adversely affects your rights, we will give at least 30 days' notice by email to your account address, by in-product notice, or both.

19.3 Re-acceptance. For a material change we may require you to accept the new version in the product before continuing to use it. Continuing to use a Service after the effective date of a change, or accepting it in-product, means you agree to it. If you do not agree, stop using the Services and cancel under Section 9.2 before the effective date; that is your sole remedy for a change you do not accept.

19.4 Changes to the arbitration section. A change to Section 23 does not apply to a dispute of which we had actual notice before the change's effective date.

19.5 Non-material changes. Corrections, clarifications, new product Schedules and changes required by law take effect when published.

20. Disclaimer of warranties

20.1 THE SERVICES, DOCUMENTATION AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

20.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE CompanyWRX PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE.

20.3 WE DO NOT WARRANT THAT: THE SERVICES WILL MEET YOUR REQUIREMENTS; THEY WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; DEFECTS WILL BE CORRECTED; ANY OUTPUT WILL BE ACCURATE, COMPLETE OR RELIABLE; ANY MESSAGE WILL BE DELIVERED; ANY RESULT WILL BE ACHIEVED; OR THE SERVICES ARE FREE OF HARMFUL COMPONENTS.

20.4 NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

20.5 Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions the exclusions above apply only to the fullest extent permitted, and you may have additional rights.

21. Limitation of liability

21.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, THE CompanyWRX PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, OR DATA, OR FOR BUSINESS INTERRUPTION OR COST OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

21.2 Specific exclusions. WITHOUT LIMITING 21.1, THE CompanyWRX PARTIES ARE NOT LIABLE FOR: ANY DECISION YOU MAKE, INCLUDING ANY HIRING, EMPLOYMENT, PRICING, DISPATCH, SAFETY OR ELECTRICAL DECISION; ANY MESSAGE THAT IS DELAYED, FILTERED, BLOCKED OR UNDELIVERED; ANY ACT OR OMISSION OF A CARRIER, PAYMENT PROCESSOR, MODEL PROVIDER, REVIEW PLATFORM OR OTHER THIRD PARTY; ANY UNAUTHORIZED ACCESS RESULTING FROM YOUR FAILURE TO SECURE CREDENTIALS; OR YOUR FAILURE TO OBTAIN A CONSENT REQUIRED BY SECTION 10.4.

21.3 Cap. THE CompanyWRX PARTIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, FROM ALL CLAIMS COMBINED, WILL NOT EXCEED THE GREATER OF:

  • (a) THE AMOUNTS YOU ACTUALLY PAID US FOR THE AFFECTED SERVICE IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM; AND
  • (b) US$100.

21.4 What is not capped. Nothing in this agreement limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud, fraudulent misrepresentation, gross negligence, or wilful misconduct, or for death or personal injury caused by a party's negligence. Your obligations under Section 8 (fees) and Section 22 (indemnification), and either party's breach of Section 15 (confidentiality), are not subject to the cap in Section 21.3.

21.5 Allocation of risk. You acknowledge that the fees reflect this allocation of risk, that these limitations are an essential basis of the bargain, and that we would not provide the Services on these prices without them.

21.6 Time limit. Except for claims for non-payment, no claim arising out of this agreement may be brought more than one (1) year after the claim accrued.

21.7 Jurisdictional limits. Some jurisdictions do not allow certain limitations. In those jurisdictions the limitations apply only to the fullest extent permitted.

22. Indemnification — hold harmless

22.1 The parties we protect. "CompanyWRX Parties" means CompanyWRX, LLC and its subsidiaries, parent entities, Affiliates, successors and assigns, and each of their respective officers, directors, members, managers, employees, contractors, agents, representatives, licensors and suppliers.

22.2 Your indemnity. You will defend, indemnify and hold harmless the CompanyWRX Parties from and against any and all third-party claims, demands, actions, investigations, proceedings, subpoenas, regulatory enquiries, losses, liabilities, damages, fines, penalties, sanctions, judgments, settlements, costs and expenses — including reasonable attorneys' fees and the costs of responding to a regulator — arising out of or relating to:

  • (a) your or your Authorized Users' use of, or inability to use, a Service;
  • (b) your breach of this agreement, a Product Schedule, or the Acceptable Use Policy;
  • (c) your failure to obtain, record or honour any consent, permission, notice, authorization or lawful basis required under Section 10.4 — including consent to be contacted by text message or automated call, to be recorded, or to have a device accessed;
  • (d) Customer Data, including any claim that it infringes or misappropriates a third party's rights, was unlawfully collected, or was inaccurate — including a telephone number that had been reassigned or that belonged to someone other than your End Customer;
  • (e) any decision you made or action you took, including any hiring, employment, compensation, disciplinary, dispatch, pricing, installation, electrical or safety decision, whether or not informed by Output;
  • (f) your violation of any law, including employment and anti-discrimination law, the Telephone Consumer Protection Act and state telemarketing and messaging law, wiretap and recording-consent law, computer access law, consumer protection law, and privacy and data protection law;
  • (g) your violation of any carrier, CTIA, app store, review platform, or model provider rule; and
  • (h) any dispute between you and an Authorized User, an End Customer, a candidate, an employee, or any other third party.

22.3 Fines, penalties and pass-through charges. You are responsible for any fine, penalty, damages award, settlement, carrier surcharge, aggregator fee, campaign or number registration fee, or other pass-through charge arising from your use of a Service or your traffic. Where such an amount is assessed against us because of your account, you will reimburse it on demand and we may charge it to your payment method on file.

22.4 Procedure. We will notify you of a claim for which we seek indemnity (a delay in notice reduces your obligation only to the extent it actually prejudices your defence), and will give you reasonable cooperation at your expense. You will not settle any claim in a way that imposes any obligation or admission on a CompanyWRX Party, or that fails to release it unconditionally, without our prior written consent. We may participate in the defence with our own counsel at our own expense, and we may assume control of the defence of any claim if you do not diligently defend it or if the claim involves a regulator, a criminal matter, or a request for injunctive relief against us — in which case your indemnity covers our reasonable costs.

22.5 Our indemnity to you. We will defend you against a third-party claim alleging that your permitted use of a Service, as provided by us and used in accordance with this agreement, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and will pay damages finally awarded or amounts we agree in settlement. This does not apply to a claim arising from Customer Data, Output, your modifications, your combination of a Service with anything we did not supply, your continued use after we tell you to stop, or use in breach of this agreement. If a Service becomes, or we believe it may become, the subject of such a claim, we may at our option procure the right for you to continue, replace or modify it, or terminate the affected subscription and refund prepaid, unused fees. Section 22.5 states our entire liability and your exclusive remedy for intellectual property infringement, and is subject to Section 21.3.

22.6 Survival. This Section 22 survives termination of this agreement.

23. Dispute resolution, arbitration, and class action waiver

READ THIS SECTION. IT AFFECTS HOW LEGAL CLAIMS BETWEEN YOU AND US ARE RESOLVED. IT REQUIRES BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS UNDER SECTION 23.8 AND NOTHING BAD HAPPENS TO YOUR ACCOUNT IF YOU DO.

23.1 This section is mutual. Every obligation in this Section 23 applies equally to you and to us. We are bound to arbitrate our claims against you — including claims for unpaid fees and claims for misuse of the Services — on exactly the same terms on which you are bound to arbitrate yours. Neither party reserves a right of access to court that the other does not have.

23.2 Informal resolution first. Before starting an arbitration or a court proceeding, the initiating party will send the other a written Notice of Dispute describing the claim and the relief sought — to legal@companywrx.com if you are sending it, or to your account email address if we are. The parties will then try in good faith to resolve it informally for 60 days. This is a condition precedent to filing, the 60 days may be extended by agreement, and any applicable limitation period is tolled while it runs.

23.3 Agreement to arbitrate. If informal resolution fails, any dispute, claim or controversy arising out of or relating to this agreement or the Services — whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether arising before or after termination — will be resolved by binding individual arbitration, and not in court, except as Sections 23.5 and 23.6 provide.

23.4 How arbitration works. The arbitration will be administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules (for individuals) or the AAA Commercial Arbitration Rules (for businesses) in effect when the demand is filed, as modified by this section. It will be conducted by a single neutral arbitrator. The seat is New Mexico, but if you are an individual, you may elect to have any in-person hearing held in the county where you live, or to proceed by documents only or by video — we will not object. The arbitrator may award any relief a court could award to that individual party, including statutory damages and attorneys' fees where a statute provides them, and the arbitrator decides questions of arbitrability, scope and enforceability of this section, except that a court decides the enforceability of Section 23.6. The award is final and binding and may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

23.5 Costs. If you are an individual consumer and the AAA Consumer Arbitration Rules apply, we will pay all AAA filing, administration and arbitrator fees beyond the first US$200, regardless of who wins, unless the arbitrator finds your claim frivolous. For business disputes, fees are shared under the applicable rules. Each party otherwise bears its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.

23.6 Class action waiver. THE PARTIES MAY BRING CLAIMS ONLY IN THEIR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding. This waiver binds us exactly as it binds you. If this Section 23.6 is found unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — is severed from the arbitration and will be brought in the courts specified in Section 24, and the remainder of Section 23 continues to apply to all other claims.

23.7 Carve-outs — available to both parties equally. Either party may:

  • (a) bring an individual claim in small claims court, if it qualifies and stays there; and
  • (b) seek temporary injunctive relief in court to prevent imminent, irreparable harm — including misuse of intellectual property, breach of confidentiality, or an ongoing security threat — pending the arbitrator's decision on the merits. This carve-out is available to you on the same terms it is available to us, and using it does not waive either party's right to arbitrate the underlying dispute.

23.8 Your right to opt out. You may reject Section 23 by sending us written notice within 30 days of first accepting these Terms. Send it to legal@companywrx.com with the subject line "Arbitration Opt-Out," including your name, the email address on your account, and a statement that you opt out of the arbitration agreement. That is all it takes. If you opt out, Section 23 does not apply to you, the rest of this agreement still does, and your account, pricing and support are entirely unaffected — we will not retaliate for an opt-out in any way. If you previously opted out, a later version of these Terms does not put you back in.

23.9 Jury trial waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE EACH KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

23.10 Severability of this section. If any part of Section 23 other than Section 23.6 is found unenforceable, that part is severed and the remainder continues in force.

24. Governing law and venue

24.1 Governing law. This agreement and any dispute arising from it are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24.2 Venue. For any dispute not subject to arbitration — because it was carved out under Section 23.7, severed under Section 23.6, or because you opted out under Section 23.8 — the parties submit to the exclusive jurisdiction of the state and federal courts located in the State of New Mexico, and each waives any objection to venue or forum non conveniens there.

24.3 Your consumer rights are preserved. Nothing in this agreement waives, limits or otherwise affects any non-waivable right or remedy you have under the New Mexico Unfair Practices Act or any other consumer protection statute of your home jurisdiction, or your right to complain to a government agency. Any provision of this agreement that conflicts with such a right is, to that extent only, of no effect.

25. Electronic contracting and notices

25.1 Consent to electronic records. You consent to transact with us electronically, to receive this agreement, notices, disclosures and records electronically, and you agree that your click, checkbox or equivalent affirmative action is an electronic signature with the same legal effect as a handwritten one under the federal E-SIGN Act and the New Mexico Uniform Electronic Transactions Act. You may withdraw this consent by writing to legal@companywrx.com, but doing so means we can no longer provide the Services to you.

25.2 Records of your acceptance. We record when you accepted, which version you accepted, and technical details of the acceptance. You may request a copy of your acceptance record at any time from legal@companywrx.com and we will provide it.

25.3 Notices to you. We may give notice by email to your account address, by in-product notice, or by posting to the Service. Email notice is effective when sent. Keep your account email address current — a notice sent to a stale address you failed to update is still effective.

25.4 Notices to us. Legal notices must be sent to legal@companywrx.com and, where the notice initiates a legal proceeding, also by mail to:

CompanyWRX, LLC 1521 Blake St Ste 1123 Denver, CO 80202 United States

26. General

26.1 Force majeure. Neither party is liable for a failure or delay in performance (other than a payment obligation) caused by an event beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, labour dispute, epidemic, government action, utility or internet failure, carrier failure, denial-of-service attack, or the failure of a third-party provider.

26.2 Assignment. You may not assign this agreement without our prior written consent, except to a successor to all or substantially all of your business or assets that is not our competitor, on written notice to us. We may assign it freely. Any other attempted assignment is void. This agreement binds permitted successors and assigns.

26.3 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship.

26.4 No third-party beneficiaries. There are no third-party beneficiaries except the CompanyWRX Parties under Sections 20, 21 and 22, each of whom may enforce those sections directly.

26.5 Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest of the agreement remains in force. Section 23.6 is governed by Section 23.6, not by this section.

26.6 No waiver. A failure or delay in enforcing a right is not a waiver of it. A waiver is effective only in writing and only for the instance given.

26.7 Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation." References to a statute include its amendments and successors.

26.8 Survival. Sections 2, 6.2, 8 (for amounts accrued), 9.4–9.6, 10.1, 12.3, 14, 15, 20, 21, 22, 23, 24, 25 and 26 survive termination.

26.9 Entire agreement. This agreement is the entire agreement between the parties on its subject matter and supersedes all prior or contemporaneous proposals, understandings and communications, written or oral. Neither party relies on any statement not set out in this agreement, but nothing excludes liability for fraudulent misrepresentation.

26.10 Government end users. The Services are "commercial computer software" under FAR 12.212 and DFARS 227.7202. Use by a United States government end user is subject only to the rights in this agreement.

26.11 Language. This agreement is in English, and English governs its interpretation.

27. Contact

CompanyWRX, LLC 1521 Blake St Ste 1123, Denver, CO 80202

Legal: legal@companywrx.com Privacy: privacy@companywrx.com Security: security@companywrx.com Billing: billing@companywrx.com Support: support@companywrx.com

Version 1.2.0 — effective 2026-08-20. Previous versions are available on request from legal@companywrx.com.

Document fingerprints (SHA-256) — recorded against every acceptance, so the exact text agreed to can always be identified. Bundle version 1.2.0.
Terms of Service: 86a40f555575f5af3f0d81704e4a46bfd4445c19e4f6dc00dcca8b54126430f0